1. This Refund Policy (“Policy”) applies to the purchase of the CaseNoter Application.
  2. General
    1. We offer refunds in accordance with the Australian Consumer Law and on the terms set out in this Refund Policy (“Policy”).
    2. Any benefits set out in this Policy may apply in addition to consumer’s rights under the Australian Consumer Law.
    3. Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.
  3. Australian Consumer Law
    1. Under the Australian Consumer Law:
      1. Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us; and to a refund for the unused portion, or to compensation for its reduced value.
      2. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
    2. We offer refunds in accordance with the Australian Consumer Law.
    3. The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services.
    4. If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.
    5. Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission.
  4. Cancellation and Change of Mind
    1. In the event that you receive the CaseNoter Application you have purchased but that you simply change your mind, we will offer you a refund, provided that you notify CaseNoter of your decision to cancel the CaseNoter App within 7 days of your purchase of the App.
  5. Response Time
    1. We aim to process any requests for refunds within 14 days of receipt of your request.
  6. How to Cancel your subscription payments
    1. You can contact us at the end of this Policy to discuss a return using the information.
    2. Unless otherwise defined in our sole discretion, we shall pay all refunds in the same form as the original purchase or to the same account or credit card used to make the original purchase.
    3. To be eligible for a refund, repair or replacement, you must provide proof of purchase.
    4. You may be required to provide a government issued identification to qualify for a refund, repair or replacement.
  7. Contact Us
    1. If you wish to speak to us about this Policy or about any refund, repairs or replacements, please contact us at: info@casenoter.com.